Frequently Asked Questions

Find answers to common questions about our papercut templates, downloads, and printing.

1. How do I download my digital products after purchase?
Once your payment is confirmed, you can instantly download your digital products via your Etsy account. Simply go to Your Account > Purchases and Reviews, find your order, and click "Download Files." If you're having trouble, feel free to message us for assistance! Welcome!
2. Do you offer refunds?
Since our products are digital downloads, we are unable to offer refunds after the files have been downloaded. However, customer satisfaction is very important to us! If you're not happy with your purchase, please contact us, and we'll do our best to make it right.
3. Can I use the papercut templates for commercial purposes?
Our papercut templates are for personal use only, meaning you can cut and craft them for yourself or as gifts. Selling physical or digital versions of our designs is not allowed. If you're interested in using our templates for commercial purposes, please contact us to discuss licensing options.